Palm Spring's Fine Men's Salon
Returns & Exchanges
We try to go out of our way to make sure that our clients are very happy with us and enjoy their experience shopping here at Palm Springs Fine Men’s Salon.
In the event that an item is eligible for exchange/return, here are the guidelines that we follow:
1. Most items are shipped directly from the Palm Springs Fine Men’s Salon. Shipping carriers include but are not limited to UPS, FedEx, USPS and DHL according to the items ordered and the shipping destination.
2. Return/Exchange requests must be made within 7 days of receipt of order. All returns/exchanges require a prior Return Authorization from Palm Springs Fine Men’s Salon, no exceptions will be made.
3. All returns/exchanges must be in original packaging, unused and in saleable condition. We are not responsible for any damage that is caused by shipping carriers to any of the merchandise, do not except merchandise if packaging is damaged have it sent directly back. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new/selling condition.
4. If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item as soon as the original order gets back to Palm Springs Fine Men’s Salon.
5. You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.
6. For the first exchange of an item, you pay shipping/handling charges for the exchange. If a second exchange is necessary, a $12 handling fee will be applied, as well as the shipping charges for the exchange.
7. In some cases there may be a restocking fee of $10.00.
8.Credits are good for one year from the date it was issued.
9. Shipping and handling charges are not refundable.
10. For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Priority Mail) and retain your receipt. Please be advised that until there is proof that we have received your merchandise, it is your property. Palm Springs Fine Men’s Salon is not responsible for items damaged or lost in transit. Items returned through any carrier, using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with that carrier to recover their loss for their merchandise. Insurance with the carrier is a transaction between the individual and the carrier and is not affiliated with Palm Springs Fine Men’s Salon.
11. Any item returned without a Return Authorization will NOT be processed and will be returned to the customer at customer’s own expense.
13. Refunds will be issued to the original form of payment. For the quickest response to your questions please email at DOFI@psfinemenssalon.com
Alternatively, you may reach us at (760) 940-0434 Tuesday through Saturday 10am to 6pm Pacific Time. Please leave a message if you do not reach us directly, someone will return your call during normal business hours.
Palm Springs Fine Men’s Salon
750 E. Tahquitz Canyon Way, Suite 3,
Palm Springs Ca, 92262